Lead a health insurance product providing global benefits to remote teams and platforms. Product scope includes administrator and member user experiences, partner integrations and a public API used by companies such as Rippling, Remote.com, Oyster and Yandex. Grew revenue 4x during an economic downtown while scoring between 40 and 80 on Net Promoter Score.
Managed the delivery of cloud compute infrastructure (GitHub Actions on Mac) development lifecycle analytics (GitHub Insights) and security software (GitHub Advanced Security) with clear coordination, risk management and process tracking.
Joined the early stage startup as the sole non-engineer and took initiative with diverse responsibilities for maximum impact on the business. Conducting business development and pre-sales product demos I was instrumental in identifying product opportunities and finding product-market fit, culminating with our acquisition by GitHub (Insights).
Technical support, training and IT strategy for individuals and small businesses. Operated as independent consultant providing full client service. Self-organized and clear, tactful communication ensured client satisfaction in sensitive and high-pressure environment.
Managed day-to-day operations and marketing coordination full-time through 2015. Deployed online reservation system, modernized channel marketing and connected inventory systems to achieve zero-vacancy. Ideation and technical skills allowed transformation of business practices and increased revenue 25%.
Led the reservations team and 40 instructors to achieve a 30% increase in year-over-year sales, providing exceptional service to students and customers. Duties included IT support, scheduling staff, managing customer satisfaction, resolving issues, executing email marketing campaigns and office administration. Resolving issues with staff and customers in a fast-paced, stressful environment demanded strong interpersonal skills, good judgement and tact.
Worked with the international association to obtain endorsements from 2 members of parliament during an elections cycle.
Outdoor leadership, social work, fundraising and event support for a charity helping at-risk youth relocate to Whistler, BC.
Wrote developer documentation and consulted with leadership on open source engagement best practices.
A full-time immersive web development program, covering topics such as JavaScript, React, Node.js, MongoDB, PostgreSQL, Ruby, Ruby on Rails, jQuery, HTML, CSS, and SASS.
Project-based degree with emphasis on collaboration and sustainability. Co-op work placements and internships in tech start-ups and non-profits. International exchange in Portugal. Degree specialization in entrepreneurship.