Results-driven product manager with a proven track record of driving growth and innovation. Successfully scaled a Y Combinator-backed healthcare platform to $15M ARR, navigated a 0-to-1 product acquired by GitHub, and delivered software to millions of users. I thrive in remote environments, fueled by a passion for leadership, connecting to others and radical ownership.
Spearheaded a health insurance product for global remote teams, overseeing user experiences, partner integrations, and a public API. Achievements include a 4x revenue growth during an economic downturn and a Net Promoter Score increase from 12 to 60.
Managed the delivery of cloud compute infrastructure (GitHub Actions on Mac) development lifecycle analytics (GitHub Insights) and security software (GitHub Advanced Security) with clear coordination, risk management and process tracking.
Joined the early stage startup as product lead, going from 0 to 1, culminating in an acquisition by GitHub. Responsibilities included UI prototyping, business development, software development of internal tools, hundreds of pre-sales demos and indentifying a product strategy which resulted in market fit and enterprise customers.
Managed day-to-day operations and marketing coordination full-time through 2015. Deployed online reservation system, modernized channel marketing and connected inventory systems to achieve zero-vacancy. Ideation and technical skills allowed transformation of business practices and increased revenue 25%.
Led the reservations team and 40 instructors to achieve a 30% increase in year-over-year sales, providing exceptional service to students and customers. Duties included IT support, scheduling staff, managing customer satisfaction, resolving issues, executing email marketing campaigns and office administration. Resolving issues with staff and customers in a fast-paced, stressful environment demanded strong interpersonal skills, good judgement and tact.
Private and group lessons, guiding and coaching at North America's premier ski and snowboard resort.
Work with the international association to obtain endorsements from members of parliament during an elections cycles.
Outdoor leadership, social work, fundraising and event support for a charity helping at-risk youth relocate to Whistler, BC.
Write developer documentation and consult with leadership on open source engagement best practices for the leading open source healthcare platform DHIS2.
A full-time immersive web development program, covering topics such as JavaScript, React, Node.js, MongoDB, PostgreSQL, Ruby, Ruby on Rails, jQuery, HTML, CSS, and SASS.
Project-based degree with emphasis on collaboration and sustainability. Co-op work placements and internships in tech start-ups and non-profits. International exchange in Portugal. Degree specialization in entrepreneurship.